Captain Lance Chambeau
During our 28 years in business, we went through 4 other online reservation systems, so I know what's out there. We finally found the perfect fit.
With Starboard Suite, we've got a cutting edge reservation system, customized for our business, with no upfront fees and no cost to us.
I can't recommend them highly enough.
Owner, Riverlady Cruises
Starboard Suite includes powerful marketing tools to help you attract customers and grow your business.Get A Demo
Individual event pages are optimized for Google, to help you boost your rank in search results.
Offer discount codes on your own terms.
Online redemption and tracking of Groupon, Living Social or any other prepaid vouchers.
Track the success of your online marketing efforts, through our integration with Google Analytics.
Specify the value, expiration, and any restrictions for your voucher campaign. Then import voucher codes directly into your control panel and allow customers to redeem vouchers online — saving you, and them, a ton of headaches. You can even allow customers to redeem their codes for face value after they expire.
Share real inventory across your online, phone and walk-up sales, and completely eliminate overbooking.
Streamlined, mobile-friendly design that customers love
Support for split payments and deposits, across any payment methods, including cash and checks
Secure and PCI-compliant credit card storage
Let concierges and booking agents reserve online using credit cards or voucher codes.
Let customers purchase and redeem gift certificates online. Certificates look great and match your brand.
Generate sales and save time by letting customers purchase and redeem gift certificates online. You can offer gift certificate for multiple event types, and even include retail add-ons.
Wondering what to do about those old hand-written gift certificates still floating around? We support those too!
With our email automation tools, you can provide timely detailed information to keep customers happy and reduce phone calls.
Need to delay or cancel an event due to weather? Email every customer who's booked on an event in a single click.
After your event, automatically send links to your Facebook, Yelp, and Trip Advisor pages to encourage customers to write reviews for you.
Automated confirmation, reminder, and thank you emails
Include address, directions, and Google Maps.
Support for multiple event types and departure locations
Automatically prompt customers to write reviews for you after their trip. Support for Trip Advisor, Yelp, or any review site.
Weather issues? Email every customer who's reserved for an event, with a single click.
Mobile-friendly check-ins for groups and individual guests
Support for table, seat and room assignments, meal selections, and pick-up locations
Speed up check-ins with our integrated QR code (barcode) scanner app on your iPhone/iPad. Optional integration with Linea Pro® laser cases
Collect gratuities during check-in, or after an event. Optionally, charge them to a stored credit card on file.
With our mobile manifest, your crew members can easily track and board customers on an iPhone, iPad or iPad Mini (our personal favorite).
They can track passengers, view or modify table numbers, and sort the passenger list in numerous ways. And, they'll have access to customer phone numbers and reservation notes on the same screen.
Still like to keep a paper copy? Just print the manifest and mark it up, or export it directly into Excel.
Our ticket scanner is powerful, flexible and incredibly easy to use. Just download it from the App Store, log-in and you're ready to start scanning.
We support full or partial redemptions, and multiple locations or routes. Our scanner app has built-in reporting, and your scanning history is sync'ed to your web-based control panel in real-time.
Looking to scan even faster? Add a laser case or pistol grip from Linea Pro® and you can board hundreds of passengers in just a few minutes.
If you've got very specific business requirements, our scanner software platform can even be customized even further.
With our powerful integrated gratuity system, you're completely in control. Add gratuities automatically, or add them manually during booking, during check-in or after the event.
Collect payment for a gratuity any way you like, including the option to charge it to a stored credit card.
Powerful management and reporting tools let you oversee and control your entire operation from a single dashboard.
Unlimited employee accounts with 6 permission levels, let you grant the right level of access to each employee.
Enterprise level audit trails and financial reporting give you instant access to the information you need to streamline your operations and grow your business.
Calendar-based views of all of your events, with real-time passenger and availability info
Change reservations, events, prices, locations, taxes and global system settings any time.
Unlimited employee accounts with 6 permission levels
Track every change to every booking, including employee names and timestamps.
Including roles and teams
Keep private and public notes about events and reservations.
Search by any date range; filter and group data any way you like.
Track revenue, passenger counts and sales categories.
Export data to CSV, Excel, or Quickbooks.
Integration with Google Analytics
Our enterprise-level reports will help you learn about any aspect of your business, and empower you with the information you need to make good decisions.
We include reports on revenue by category and payment method, passenger counts, gift certificates, retail sales — even accounts payable and receivable.
Reports can be filtered, and grouped in numerous ways, or exported to CSV for import into Excel or Quickbooks.
With our detailed audit trails, you'll always be on top of your game.
You'll have easy access to historical records of every change to every booking, including employee names and timestamps.
Automated follow-up emails get customers to write reviews for you on Trip Advisor, Yelp and Facebook.
Add new customers to your MailChimp or Constant Contact mailing list automatically.
"Book again" functionality makes it easy to book repeat customers with a single click. You'll even have the option to re-use their previous credit cards
Connect Starboard Suite to your MailChimp or Constant Contact list in seconds. Once you're set up, we'll upload your new contacts directly to your mailing list automatically!
Youll never need to import or export. Just log-in to MailChimp or Constant Contact and send your newsletter.
Use our "book again" tool to make it easy for repeat customers to do business with you.
Search for a customer by name, or view their boarding pass. Then click "book again" to copy their contact info and stored credit cards to a new reservation in under a second.