Customers visiting your website can see real-time tour availability and pricing information, and then make a reservation, any time, 24/7.
The reservation experience looks and feels just like the rest of your website. (If you need a website or are ready for a redesign we can help you with that, as well.)
You control tour times, space availability, pricing and discounts and can modify any of these details at any time by logging in to your administrative control panel.
Customers receive reservation confirmations by email.
7 days before their trip, customers receive an automated reminder email with detailed instructions on where and when to arrive, what to wear and what they need to bring.
A few days after their trip, customers receive a personalized thank you letter, reminding them to connect with you on social media and to tell their friends about their trip.
All emails are branded with your business information. You control the content and the timing.
On the day of their trip, customers arrive at your check-in facility. You can instantly pull-up their existing reservation, modify it, add retail purchases and charge any balance due to a credit card on file. Credit card transactions are performed seamlessly in real-time.
You can split payments across multiple cards, and even add payments by cash and check.
Starboard Suite keeps detailed logs at every step of the process, and gives you instant access to the information you need to stay on top of every aspect of your business.
Customer information stays private. All transactions use industry best-practices like SSL encryption. Credit card data is transmitted securely to Authorize.net, a best-in-class payment gateway, where it's kept safely away from prying eyes.
When your customers are ready to ship-off, you can use a laptop, smart phone or iPad to manage your final check-in process.
You can enter detailed notes about equipment that customers check-out and its condition upon return.
Since the entire system is web-based, you can get real-time updates on check-ins and arrivals, even if you're off-site.
Starboard Suite's online reservations and email reminders will dramatically reduce phone calls and emails to your customer service staff, but you'll inevitably still have a few direct customer inquiries.
Using your administrative control panel, you can place bookings and respond to customers whether you're at home, in the office or out at the dock.
Track communication between staff members and customers with detailed logs and status updates.
Get detailed reports about reservations, customers and revenue, broken down according to your pricing structure, so that you get the information you need to make effective business decisions.
Reconciliation reports provide revenue details to help you balance your books.
All reports can be filtered by custom date ranges, and sorted by numerous criteria including tour date, order date, order number and trip type.
Data can be exported to spreadsheets, or into a custom format to be synched with your accounting system.
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